Refund policy
Return and Refund Policy
Last updated: [October 01, 2026]
At Graceful Living Co., we want you to feel confident shopping with us. If something isn't right with your order, please review the policy below and contact us for assistance.
Return Eligibility
Eligible items may be returned within 30 days of delivery. To qualify for a return, items must be unused, unworn, unwashed, in their original condition, and returned with original packaging and tags where applicable.
Some products may not be eligible for return due to hygiene, safety, personalization, or other restrictions. These exclusions will be identified in the applicable product listing or communicated before purchase, as required by law.
If your item arrives damaged, defective, or incorrect, contact us promptly so we can help resolve the issue.
How to Request a Return
-
Email us at Orders@GracefulLivingCo.com with your order number and reason for the return.
-
Include photographs if your item arrived damaged, defective, or incorrect.
-
Wait for return instructions before shipping anything back.
-
Return the approved item to the address provided by our customer service team.
Please do not send returns to a supplier or fulfillment address unless we specifically instruct you to do so.
Return Shipping and Original Shipping Charges
For eligible returns due to a change of mind, incorrect size selection, or other reasons unrelated to a product defect or fulfillment error, customers are responsible for return shipping costs. Items must meet the eligibility requirements outlined in our Return and Refund Policy.
If an item arrives damaged, defective, or incorrect, please contact Graceful Living Co. before returning it. We will review the issue and provide instructions for an appropriate resolution. Customers will not be charged return shipping costs for returns resulting from our fulfillment error or a confirmed product defect.
Original shipping charges are generally non-refundable for eligible change-of-mind returns, except where a refund is required by applicable law or where we determine that a refund is appropriate due to a shipping, fulfillment, or product issue.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for processing; your bank or payment provider may require additional time.
If your refund has not appeared after the stated processing period, contact us at Orders@GracefulLivingCo.com.
Exchanges
Exchanges are subject to product availability. Contact us before sending an item back so we can confirm whether an exchange is possible.
Order Issues and Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipment.
If your order is missing, arrives damaged, or contains the wrong item, please contact us at Orders@GracefulLivingCo.com with your order number and relevant details.
Legal Rights
This policy does not limit any consumer rights that cannot legally be excluded or restricted.
Contact Us
Graceful Living Co.
Customer Service: Info@GracefulLivingCo.com
Orders and Returns: Orders@GracefulLivingCo.com